Agreement
By using the storefront or placing an order, you agree to these terms and the Privacy Policy. If you do not agree, do not submit an order. Additional terms shown by Stripe or our roasting and delivery partner may apply to their services.
The service and the parties
Sherpa Systems, Inc. operates Scouting Coffee and collects customer revenue through its dedicated Scouting Coffee Stripe account. A third-party roasting and delivery partner prepares and ships accepted coffee orders. Sherpa issues monthly checks to participating troops; councils receive reporting, not customer payments through recipient Stripe accounts.
The storefront is intended for adults who can enter a binding purchase agreement. You are responsible for accurate account, delivery, and payment information.
Orders, pricing, and payment
The current listed coffee price is $20.00 per bag. Shipping and applicable tax are separate unless checkout expressly states otherwise. Prices, products, and availability can change before an order is submitted.
Submitting checkout is an offer to purchase. An order is accepted only after payment is confirmed and the order is successfully recorded. A return page, pending status, or cart state alone is not proof of acceptance. We may reject or cancel an order for payment failure, unavailable inventory, incorrect pricing, suspected fraud, an invalid delivery address, or a failed fulfillment connection. If a captured payment is canceled, the appropriate refund will be initiated.
Coffee subscriptions
A subscription renews automatically at the price and frequency shown at checkout until canceled. Monthly is the default. Your first order is paid at checkout. Each delivery is billed separately for coffee, shipping, and applicable tax. By subscribing, you authorize Stripe to charge the saved payment method for those recurring orders.
Every 2 weeks is a 14-day interval. Twice a month uses recurring order dates on the 1st and 15th of each calendar month, starting with the next eligible date after your first payment. That next order may be soon after your first order. These are billing and order dates, not guaranteed arrival dates; roasting and carrier transit take additional time. Every 2 months means one order every two months.
Confirmed frequency changes begin at the next scheduled order, without an immediate charge for saving. Your account shows the current frequency and any scheduled change. Available payment updates, invoices, and cancellation controls are accessible from your account. A request is complete only after the account service or billing portal confirms it. Cancellation stops future renewals according to the timing shown and does not automatically reverse an order already accepted for fulfillment.
Roasting, shipping, and delivery
Coffee is intended to be roasted and shipped by our third-party roasting and delivery partner after order acceptance. Production and delivery dates are estimates, not guarantees. Carrier events, weather, address issues, partner capacity, and other conditions can affect timing.
You are responsible for providing a complete deliverable address and reviewing tracking when available. Risk and title transfer as required by applicable law and the checkout terms. For damage, loss, or an incorrect item, promptly call Scouting Coffee support at (803) 530-6920.
Problems, refunds, and charge disputes
Coffee is a consumable product. Refund, replacement, and return eligibility depends on the issue, applicable law, and any policy displayed at checkout or with the receipt. Do not return food products without instructions. Contact support with the order reference and a clear description of the problem.
If you believe a charge is unauthorized, contact support and your payment provider. Abuse of charge disputes, promotions, account access, or the ordering system may lead to account restrictions.
Troop checks and troop attribution
Each accepted, paid bag records $6.00 in fundraiser credit, subject to finalized reporting, refunds, and disputes. Sherpa prepares monthly checks to credited troops, with the first Monday as the reconciliation and check-preparation target. A recorded issue date does not confirm receipt or bank clearance. A troop selection identifies that troop in the fundraiser report. If no troop is assigned, the fundraiser amount remains held pending allocation until a troop is confirmed.
Customer payments are collected by Sherpa, not sent directly to a troop or Scout at checkout. Fundraiser credit is not a charitable receipt. The app records checks actually issued outside the app; it does not send, stop, or clear checks.
Accounts and acceptable use
Secure email links and session cookies protect account access. You must not share a sign-in link, attempt to access another customer, interfere with checkout or reporting, automate abusive requests, copy protected brand assets, or use the service unlawfully.
You are responsible for activity completed through a valid session under your control. Notify support promptly if you believe account access has been compromised.
Brand and content rights
Scouting Coffee, participating council identities, product artwork, photographs, copy, and software may be protected by trademark, copyright, or other rights. Purchasing coffee does not grant permission to reproduce or commercially use those materials. Scouting America and council marks remain subject to their owners' rules.
Disclaimers and limits
The service is provided subject to availability. To the extent permitted by law, we do not guarantee uninterrupted access, a specific fundraising result, a particular check delivery or clearance date, or delivery by an exact date.
To the extent permitted by law, Scouting Coffee is not liable for indirect, incidental, special, or consequential losses arising from use of the service. Nothing in these terms limits rights or liability that cannot legally be limited.
Changes and contact
We may update these terms as the service changes. The effective date identifies the published version. Terms presented when an order is submitted govern that order unless law requires otherwise.
For an order or account question, call Scouting Coffee support at (803) 530-6920.